Rights and Responsibilities
The student and their parent(s) or legal guardian (if the student is under 18 years of age) are required to complete and submit a Student Financial Agreement to the University each academic year, prior to registration for the first term the student will be enrolled for that academic year.
It is the student’s responsibility to see that all financial aid accepted on the Offer of Financial Aid is credited to their student account. Financial aid includes but is not limited to loan applications, verification forms, entrance counseling, etc. All financial aid and other resources must be applied to your student account by September 1 for Fall Semester, January 1 for both J-term and Spring Semester registration and February 1 for Spring Semester registration only.
Students may choose to make student account payments in the following ways as shown at the following website: www.plu.edu/payments/.
Billing Questions
Questions regarding the student bill should be directed to Student Financial Services. If you believe an error has occurred, the University must be contacted in writing within 60 days of the statement date of the first bill on which the error appeared. After 60 days it is presumed that there were no errors and the billing was correct.
Graduation and Your Student Account
All students who have applied to graduate must have their student account paid in full before they can be cleared for graduation. Students with an owing balance are required to contact the Student Financial Services for assistance. Diplomas will not be released until the student account is paid in full.
A $200 enrollment deposit is required of new undergraduate students to confirm their offer of admission. The payment is refundable until May 1 for Fall Semester, December 1 for the January Term, and January 1 for Spring Semester. Requests for a refund must be made in writing to the Admission Office.
Returning students wanting to reserve a room for the following year must sign a Master Housing & Meal Agreement. Cancellations must be submitted in writing to the Residential Life Office. Traditional hall housing cancellations received before June 1 will not be subject to a penalty. Cancellations received between June 1 and June 30 will be subject to a $200 penalty charge. Cancellations received after July 1 will be subject to a $400 penalty charge. South Hall penalty dates and rates differ, see Residential Life for details at www.plu.edu/residential-life/.
If a credit balance occurs on a student account, the University calculates and issues refunds according to pertinent federal, state, banking and University regulations. Title IV, HEA program funds are refunded according to the Code of Federal Regulations 34 CFR Ch. VI Section 668.164. Bank card payments are refunded, to the extent of the original payment(s), back to the bank card that made the original payment(s). All other refunds will be issued via check or ACH. Refund requests are processed by the Student Financial Services Office.
There are 34 types of holds that are placed on student accounts and records for different circumstances. Each hold prevents basic University privileges, such as, but not limited to the right to register, add/drop classes, cash checks or receive copies of unofficial/official transcripts or a diploma. Listed below are the types of holds that are placed on accounts and the offices to contact regarding them.
| Code | Type of Hold | Responsible Office |
| AD | Admission | Admission |
| AH | Academic | Registrar |
| AS | Academic | Academic Advising |
| CB | Credit Balance | Student Financial Services |
| CH | Collection | Accounts Receivable |
| CP | Collection Paid | Accounts Receivable |
| CW | Collection Write Off | Accounts Receivable |
| ED | Education/Movement Studies | Education and Movement Studies, School of |
| EH | Exit Interview | Student Loans |
| EP | Expulsion | Student Conduct |
| FH | Financial | Student Financial Services |
| HR | Housing Restriction Hold | Student Conduct |
| IH | International | International Student Services |
| JR | Undeclared Major Hold | Registrar |
| MH | Medical | Health Service |
| MP | Monthly Payment Hold | Accounts Receivable |
| MW | Medical Withdrawal | Student Life |
| NA | No Address | Registrar |
| NS | NSF Check Hold | Accounts Receivable |
| OP | Out of School Promissory Note | Accounts Receivable |
| OS | Overdue Sanction | Student Conduct |
| PC | Pre-collection | Accounts Receivable |
| PG | Parent/Legal Guardian | Student Financial Services |
| PL | Collection Perkins Loan | Student Loans |
| PN | Restricted from Campus | Campus Safety |
| PO | Payment Option | Student Financial Services |
| PR | Academic Probation | Academic Advising |
| RH | Residential Life | Residential Life |
| SA | Study Away | Wang Center |
| SH | Student Conduct Hold | Student Conduct |
| SU | Suspension | Student Conduct |
| SS | No SSN on File | Accounts Receivable |
| TR | Transcript | Registrar |
| VA | Veteran’s | Student Financial Services |
| WO | Write-Off | Accounts Receivable |
Academic Hold
The Office of the Registrar can place an account on academic hold. Registration for classes is precluded until any pending matter with the office is settled.
Collection Hold
The collections holds will permanently remain on a student account. Any student wishing to return to the University must pay in full all of their estimated charges prior to registration. Clearance to return to the University is issued by the Accounts Receivable Department.
Credit Balance Hold
Any student with a credit balance on their student account who is not registered for a future term or is listed as a graduating senior will be placed on a Credit Balance Hold. The Revised Code of Washington (RCW) 63.29 Uniform Unclaimed Property Act requires the University to forward all unclaimed student account balances to the Washington State Department of Revenue unless the student requests a refund or donates their credit balance to the University.
Financial Hold
If a student account is past due, a financial hold will be placed. If tuition and fees charged to a student’s account after August 25th for Fall Semester and January 25th for J-term and Spring Semester are not paid immediately, a financial hold will be placed. If a student withdraws with an owing balance, a financial hold will be placed.
Medical Hold
A medical hold prevents a student from registering if Health Center has not received the Medical History Form or if the student does not have the necessary immunizations.
No Address Hold
All students are required to keep a current permanent address with the University. If mail becomes undeliverable, an address hold will be placed.
Non-Sufficient Funds Hold
Any student who has written two non-sufficient funds checks or has had checks returned for other reasons will be permanently placed on a Non-Sufficient Funds Hold. Any student with this hold is prohibited from writing checks to any University department.
Student Financial Agreement Hold
All students are required to electronically sign a Student Financial Agreement and select a payment option for each academic year they attend.
Pre-Collection Hold
Any student with a delinquent student account balance who is not registered will be placed on a Pre-Collection Hold and assessed a $25.00 pre-collection fee.
Social Security Number (SSN) Hold
No social security number on file hold. For 1098-T Tuition Statements, the Internal Revenue Service requires the University to obtain a student’s social security number for reporting purposes. If a student does not have a social security number on file and has not provided documentation that they do not have one or are voluntarily choosing not to provide the SSN, a hold will be placed on the student’s account.