Hours and Availability

During the course of the regular academic year, PLU Counseling Services is available Monday-Thursday, 8:00am-noon and 1:00-5:00pm (closed during the lunch hour).*  On Fridays, the front desk is available via email only, from 8:00am to Noon.

PLU Counseling Services is also closed on holidays recognized by the university and during situations listed in the table below.

*Counseling appointments available Monday-Thursday only.

Support When Offices Are Closed

For mental health or medical support when offices are closed, student should use TimelyCare telehealth services (select “TalkNow”), or call 911 or 988.

TimelyCare

24/7 Support

24/7 Support

TimelyCare (click here for details)

All currently enrolled PLU students may access TimelyCare services 24/7/365 (free account activation required – use your PLU credentials).  TimelyCare provides a broad range of options for students (e.g., access to care for students currently located out of state, broader diversity of provider characteristics, and appointment availability).

  • Students living out-of-state may use TimelyCare to connect with a counselor or medical provider.
  • TimelyCare medical and mental health appointments are available, on-demand and scheduled, via phone app, online, or telephone.
  • Licensed counselors and physicians are available 24/7/365 for students wanting and/or needing immediate contact with a clinician.

Click here for info on 24/7 Urgent/Emergency Resources.

Inclement Weather / University Closure

Inclement Weather / University Closure

PLU Counseling Services follows the university’s lead on late openings and/or closures due to inclement or severe weather.  If the university is closed, we are as well.

Please be aware that communication from our office is limited during these situations (and likely suspended if the university is closed).  Availability of office staff, counselors, and clinicians are also likely to be adversely affected and schedules modified.

  • If classes are cancelled and the university is closed due to inclement weather, your scheduled appointment will also be cancelled and our offices closed.  Office staff will not be available to contact clients to reschedule appointments.
  • If the university opens late or closes early, PLU Counseling Services will be on the same schedule — i.e. if the campus has a 2-hour delayed start, our offices will not open until 10:00am.

Appointments will be considered cancelled during a weather-related university closure.  We will do our best to reschedule appointments affected by the closure.

Students will not be penalized for missing an appointment on a day that classes are cancelled or have a delayed start.

Please consider using TimelyCare services during a university closure.

2024-25 Winter Break

Winter Break

All PLU offices, including Counseling Services and Health Services, as a part of PLU Wellbeing Services and Resources (WSR), are closed from Christmas Eve through New Years Day.

Additionally, the Counseling Services office will be closed for winter break beginning December 23rd and will reopen January 6th.  

Please use TimelyCare services during any closures.

Eligibility for January Term (J-Term) Services

Eligibility for J-Term Services

  • Continuing students enrolled during January Term (J-Term) or the upcoming spring semester:
    • may utilize Counseling Services and Health Services during J-Term
    • are eligible for virtual care with TimelyCare 24/7/365
  • Students who graduate in December:
    • are eligible for virtual care with TimelyCare until February 1st of the next calendar year (i.e. graduate December 2024, eligible until February 1, 2025)
    • are ineligible for services with Counseling Services and Health Services post-graduation (date of graduation)

2024 Summer Availability

2024 Summer Availability

Appointment availability is limited due to reduced staffing during the summer.

Beginning June 1st, our office transitions to the following summer schedule:

    • Front desk:  Available Monday through Thursday
    • In-person counseling appointments:  Available Monday through Wednesday
    • Office hours:  8:00am-Noon and 1:00-5:00pm (closed for lunch)

PLU Counseling Services will be closed:

    • July 18th, and July 25th-Aug 4th.

TimelyCare virtual/telehealth services are available for all enrolled students, per eligibility (see below).

Review 24/7 Support options for service availability during our closures. 

Eligibility for Summer Services

Eligibility for Summer Services

  • Continuing students enrolled during Summer term or the upcoming Fall semester:
    • may utilize Counseling Services and Health Services during the summer
    • are eligible for care with TimelyCare 24/7/365
  • Students who graduate in May:
    • are eligible for care with TimelyCare until August 1st
    • are ineligible for Counseling Services and Health Services post-graduation (date of graduation)
  • New incoming students for Fall Semester:
    • are eligible for care with TimelyCare as of the early arrival / move to campus dates, once the following criteria are met:
      • the enrollment deposit has been made, and
      • they are registered for Fall classes
    • may begin utilizing Counseling Services and Health Services as of the early arrival / move to campus dates, once the following criteria are met:
      • the enrollment deposit has been made, and
      • they are registered for Fall classes
  • Students enrolled in a PLUS Year are eligible for Counseling Services and Health Services during the summer.