Request/Change Policy
Submitting Requests
All service and changes requests must be submitted to Instructional Technologies through email via media@plu.edu.
Request Time Frame
Instructional Technologies will always try to accommodate requests that are made. Requests made within the timeframes listed below will be supported, depending on technician availability. If a request is made after the request deadlines, Instructional Technologies will work with the client to find a support solution that will allow their event to be successful.
| Service Type | Request Deadline | Example |
| Self Service Locations and Checkout Equipment | No Advance Notice | Use of installed media equipment |
| Technician Sets and Strikes Equipment | 2 Business Days | Podium microphone |
| Technician Remains at Event | 10 Business Days (2 Weeks) | Multiple microphones |
| Complex Requests | 20 Business Days for basic info (4 Weeks); 10 Business Days for all details (2 Weeks) | More than one:
|
Complex Requests
Determining what constitutes a complex event is determined by Instructional Technologies (such as the examples provided above). In order to successfully accommodate complex requests, basic information must be provided to Instructional Technologies at least 20 business days prior to the event.
Basic information includes:
- Date
- Start and End Times
- Location(s)
- Services Needed (sound support, media, video or audio recording, streaming)
Specific details must be finalized with Instructional Technologies 10 business days prior to the event date. Instructional Technologies will attempt to accommodate late requests, depending on technician and equipment availability.
Technician Requests
Based on the equipment requested, Instructional Technologies will determine whether or not a technician is required to remain at an event to operate equipment. Instructional Technologies will also determine if multiple technicians are necessary. Depending on technician availability and available labor funds, providing a technician to remain may not be a possibility.
Event Technology Requests
Instructional Technologies will work with clients to determine the appropriate level of technology support for their event. This may include working with the client to bring additional equipment to the reserved space, or directing clients to the appropriate venue to fulfill their request. Instructional Technologies will make the final determination as to the level of support that can be provided at any reserved space.
Change Requests
Requests for change that require additional equipment but not an additional technician must be made within 24 hours. Requests for change that require an additional technician must follow the request time frames outlined above. Change requests for events on Saturday, Sunday, or Monday must be made by noon on the Friday prior to the event. Requests made for external, hosted, and partnered events within 24 hours will be subject to a $30.00 rush fee, and in some cases, Instructional Technologies may not be able to honor the request. There is no fee for change requests for internal events, but in some cases, Instructional Technologies may not be able to honor the request.
Request Cancellation
Cancellation requests received less than 24 hours before an event will be charged the full amount (Equipment and Labor). Cancellation requests for events on Saturday, Sunday, or Monday must be made by noon on the Friday prior to the event. Cancellation requests must be in writing and emailed to the Instructional Technologies email account (media@plu.edu).
Event No-Show
If a request is made and the client does not arrive to use the requested services, the client will still be charged the full amount (Equipment and Labor). For internal clients, a $30.00 No-Show fee will be assessed in addition to any labor used.