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Reset Forgotten ePass Password If you have forgotten your ePass password, you may use this tool to reset your password and regain access to your account. In order to complete this process, you will need to provide the correct answer to your account's security questions. If your account lacks security questions or you have forgotten the answers, you must contact the I&TS Help Desk for assistance at 253-535-7525. I forgot my password Verify Your Identity In order to proceed, you must first verify