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Quality Management, Pacific Lutheran University, 1993 Areas of Emphasis or Expertise Marketing Consumer Behavior & Decision Making Marketing Strategy & Planning Nonprofit Organizations/Marketing Effective Branding & Narratives (Business & Nonprofits) Global/Social Impact Projects & Transformative Change Accolades Emerald Insights Citations of Excellence Research Award for Impactful Research (2016) Excellence in Teaching Award, PLU School of Business (2016) LIVE UNITED Service & Leadership Award

Quality Management, Pacific Lutheran University, 1993 Areas of Emphasis or Expertise Marketing Consumer Behavior & Decision Making Marketing Strategy & Planning Nonprofit Organizations/Marketing Effective Branding & Narratives (Business & Nonprofits) Global/Social Impact Projects & Transformative Change Accolades Emerald Insights Citations of Excellence Research Award for Impactful Research (2016) Excellence in Teaching Award, PLU School of Business (2016) LIVE UNITED Service & Leadership Award

Sam O’Hara UI/UX Designer Phone: 253-535-7436 Email: oharasm@plu.edu Status:Working Hybrid Website: http://samofsorts.com/ Employed: 7 Years Professional Education B.A., New Media, Western Washington University, 2003 M.B.A, Pacific Lutheran University, 2016 Areas of Emphasis or Expertise User Experience Design Web Design Front End Web Development Social Media Graphic Design Video Professional Memberships/Organizations American Marketing Association , (2015 - Present)

Janissa Pheann Business and Records Coordinator Phone: 253-535-8178 Email: beechujs@plu.edu Professional Education BBA, Business Administration, Pacific Lutheran University, 2009 Responsibilities Financial Manager for the Wang Center, includes financial planning and monitoring of all Wang Center accounts Manages payments of invoices for the Wang Center Financial reconciliation for study away programs, including Travel Expense Voucher preparation Manages all Wang Center Purchase Cards and Bank

Lauralee Hagen Senior Gift Planner Phone: 253-535-7203 Email: hagen@plu.edu Professional Education M.A.E., Pacific Lutheran University, 1978 B.A.E., Pacific Lutheran University, 1975 Areas of Emphasis or Expertise Event Planning Fund-Raising Gift Planning Lute Spirit Relationship Building Responsibilities Lauralee is responsible for raising financial support for PLU in the form of current and deferred gifts from alumni, parents and friends in alignment with PLU’s mission. While she loves

, including onboarding, acculturation, performance management, and succession planning. Expertise as an executive coach, internal consultant, and master trainer who drives for high impact business results and ROI. Inspired and down to earth facilitator and presenter for audiences of all makes and sizes, with a strong passion for personal growth and breakthrough. Talented at forging deep and trusting relationships with employees at all levels of an organization in order to perform as an impactful and

Gretchen Howell Director of Human Resources Phone: 253-535-7329 Email: crosgrgm@plu.edu Professional Additional Titles/Roles Member: Title IX Committee Responsibilities Position control and salary budgeting Employee relations Consultation on HR planning and policies Salary surveys Annual contracts and letters Contracts for new faculty Visa sponsorship Banner Human Resource Information System Staff Hiring processes Tuition benefits University Transportation Coordinator Data Administration Team

: Instructional Technologies, User Support, Classroom and Event Services, and Web Development. Develops agile, customer-focused technology services that include the Help Desk, computer and software support, classroom technologies, instructional technologies and systems, and technology workshops. Enables faculty and staff with technology, skills, and support for teaching and learning. Accolades ITIL Certification, 2012 PLU Distinguished Staff and Administrator Award, 2009 PLU Leadership Seminar Graduate, 2007

research has been published in premier marketing journals such as Journal of Marketing Research, Journal of Retailing, International Journal of Research in Marketing, Marketing Intelligence and Planning, and Review of Marketing Science.

University mission and student success. The Constituent Engagement department includes the Gift Planning, Campaigns, Donor Communications, Fundraising Operations and Alumni and Student Connections teams.